Klinik Healthcare Solutions is founded 2013 and we have operations in UK, Finland, Portugal and Netherlands.

Intuitive total triage platform can handle clinical and non-clinical enquiries coming through online, through telephone triage and walk-ins. We actively measure how our AI better reflects clinical decisions and outcomes, under the clinical supervision of our medical team and with the input of end users.

Reduces clinical and non-clinical costs

External service providers, such as out-of-hours, can be part of this extended team. The plan is to form an ‘intelligent healthcare network’ that is based around patient needs.’ Convenience and face-to-face care can sit side-by-side Before the advent of the pandemic, GP practices across York, Hull and Lancashire were already taking online triage to the next level, using cutting-edge AI technology.

Arguably one of the most significant elements of the NHS’ Long Term Plan, launched in early 2019, was the promise to deliver a digital-first primary care service by 2023-24. At the time, patient demand for GP services was showing no signs of slowing. With the right investment and guidance, the NHS saw technology as the enabler for relieving pressures on GP practices all the while improving patient experiences of care. Dr Matthew Bramley, one of the GP partners at The Mount View Practice points out that the online service will make it easier and faster to access treatment with patients only having “to tell us what their problem is once and be treated or advised in the most appropriate way”.Increased efficiency: Klinik Access can help GP practices to reduce the time spent on triage. This frees up GPs’ time to see more patients. The digital primary care revolution continues at pace and the message from Klinik’s growing customer base is clear: AI-based optimal triage systems are paramount for the future of GP services. It sparked somewhat of a digital revolution in primary care. Accelerators were established in each NHS region to share lessons on digital transformation, whilst the launch of the new GP IT Futures framework, a new environment for procuring clinical IT systems for GPs, set out ‘to ensure that patients and the NHS can safely and securely access and share primary care data in real-time’, a historical challenge for the sector. Yes, Klinik is safe. Klinik is a CE marked medical device and is Cyber Essentials accredited. Our safety by design approach ensures that our technology embeds clinical safety at every level.

Once you have activated your account, you can log into the professional interface using the login window shown in image 2.Klinik Connect is an online triage solution to support the call centres when triaging patients on the phone. All inbound calls handled through the same channel and useful data gathering on patient flow management. In late 2019, Haxby Group, which manages 11 GP surgeries, became the first in the UK to switch over to the Klinik Access online system. Patients can now use a simple online assessment tool to help streamline patient flow and receive the most appropriate care. Klinik’s Total Triage System can be configured for seamless deployment into primary care, A&E and urgent treatment centres.

Klinik’s use of AI is key to its ability to help GPs manage demand using online triage. Klinik’s Medical Director and practising GP Rony Lindell explains why.

There are a few benefits listed below which all our current customers are seeing using the platform. It’s important to remember that we will also aim to bespoke the system as best we can and support in the key areas that are a challenge for your practice. You will have access to a data summary each month/quarter which will show the flow of patients, clinician time and patient activity which will in turn help you to make decisions/changes to areas that previously have been a challenge. Klinik is very user friendly. The layout of the system should make it easy to highlight patients’ issues and the questions asked are more relevant to specific issues. We take a look at some GP practices that are embracing new approaches to online triage as part of their journey towards offering a digital-first primary care service. The AI asks dynamic questions based on the information provided by the patient, following the history-taking approach carried out by a clinician.