Services vary but generally best for parcels under 10 kg, cost & compensation varies by service used Chest/Bust - Measure straight under your arms around your body at the fullest part of your chest/bust. For the most accurate result, you should be measured wearing only your undergarments or close-fitting clothing, for example, a base layer. It’s not a good idea to measure yourself wearing jeans, sweaters or other bulky clothing. Ask a friend to take your measurements while standing in a straight and relaxed position without shoes. Remember that the tape measure should not be pulled too tight around the body but not be too loose either. If after receipt of your claim form the product needs to be returned to us, we will provide a pre-paid return label or arrange collection for larger / heavier items, customer services will let you know how to proceed.

Timescale to deal with your claim - for technical faults or repairs we use the services of the original manufacturer or nominated agent for inspection, testing and high quality guaranteed repairs. Please allow a reasonable timescale for completion of this process, customer services can advise further as this does vary between products.