You will need to return items to us that you wish to cancel at your own cost. Once you let us know you would like to cancel, we can advise you on how to return the products. Working days are defined as Monday-Friday 8am-7pm inclusive, excluding Saturday, Sunday and Public Holidays. Next Day & Named Day Delivery To avoid damage to surfaces, always place candles and candle holders on a surface that will not be damaged by heat e.g. ceramic tiles or plates. Table mats are NOT suitable.

You can also select a convenient day to receive your delivery by choosing a named day delivery (delivery on working days only). Extinguish candles with a candle snuffer. Do not blow them out. Never use water to extinguish a candle. Please note that during particularly busy periods, it may take a little longer to receive your delivery and our carrier may attempt to deliver to you on a Saturday.Do not use in oil burners or lanterns where there is less than 8cm / 3 inches of space above the flame.

Please be assured, we have taken every precaution to ensure the safety of our customers, and only use fragrance oils which have been vetted and contain the least possible sensitisers and hazards. Anything of a nature that for hygiene or associated health and safety - this includes the Outdoor Spas, Mattresses and Divan SetsEnsure candles are placed at least 10cm / 4 inches apart and allow headroom above the candle for the heat to disperse. Tealights are suitable for lanterns or for holders which have holes in them as the tealight case will hold the wax as it melts.