a) If we have sent you the incorrect bicycle, we will cover the cost of collection and delivery of the correct model. If the items we have sent you are faulty, damaged or not as we described, we will cover the cost of collection and the delivery of the correct item. The granting of a best price is not combinable with other promotions (e.g. "free articles) from Bike-Discount. Price match guarantee cannot be used in conjunction with other promotional offers or Velozone Membership codes. So whenever you shop with us at Velozonee, we promise that not only will you receive top level customer service but the best prices too.

If you wish to return your bike to us please keep it in the box it arrived in and call us on 01772 644340 and we will arrange a collection. We use Fedex for all deliveries outside of the EU for EU deliveries we use GLS. Our prices start at the below prices but increase depending on the size of the items being posted.

It’s always a good idea to pair a bike pump with a puncture repair kit so you’re never caught off guard! We will only match the prices of UK retailers selling in GBP, we do not price match overseas companies. If you find an item at a lower price with another commercial internet retailer, you will receive it from us at the same price, provided the conditions listed in the link are met. You should always keep proof of postage and we advise you to use a ‘signed for service’ when returning goods.

If the item is valid for price match, then we will change the price online to replicate the competitor and let you know as soon as possible.