We reserve the right to choose an alternative courier at dispatch in circumstances where your chosen courier is unlikely to achieve their expected delivery promise. Timescale to deal with your claim - for technical faults or repairs we use the services of the original manufacturer or nominated agent for inspection, testing and high quality guaranteed repairs. Please allow a reasonable timescale for completion of this process, customer services can advise further as this does vary between products.

Services vary but generally best for parcels under 10 kg, cost & compensation varies by service usedIf after receipt of your claim form the product needs to be returned to us, we will provide a pre-paid return label or arrange collection for larger / heavier items, customer services will let you know how to proceed. High fill, Responsible Down Standard (RDS) goose down delivers extreme and consistent warmth in seriously cold weather