Spade connectors in position after crimping. Make sure that the polarity is correct. Spade connectors in position after crimping. Make sure that the polarity is correct

On this you have my sympathy. When new with guarantee niggles it cost me much money and time in what seemed like continually returning my van. With the odd thing I got telephone help from a technician which was fine. For other things it was a frustrating experience. Normally this reference would be deleted, but in this case it has not, however, it is very unusual that you have found their advice not to your satisfaction as they have an excellent record of being very helpful and go out of their way to be as supportive as they can be. This is probably the most common cause of water pump demise. You will find that some submersible pumps have ‘Do not run dry’ printed on them by way of a warning. Pull out the old pump after disconnecting the hose clip. Pull out the old pump after disconnecting the hose clipInside connector showing spade connectors. Note the polarity. Inside connector showing spade connectors. Note the polarity Problems from the outset, the IC hadn’t been calibrated by the dealer or whoever so having been either near scalded or frozen in the shower I found the issue and re calibrated the pump/IC. Now the Achilles heel of the submersible pump is – they are submerged. They are designed so that the surrounding water is kept from the internal electrical components of the motor with watertight seals. However, the impeller shaft emerging via a seal, usually an ‘O’ ring, from the motor housing, can be prone to failure over time, resulting in the motor flooding and no longer functioning.

Spade connector after crimping tight with pliers. PCV insulator must first be fitted as shown. Spade connector after crimping tight with pliers. PCV insulator must first be fitted as shown Using wirecutters, remove the two spade connectors. Using wirecutters, remove the two spade connectors One of the things that upset me most, was that there seemed to be zero realisation that, by not proBut viding a comprehensive service it absorbed my time, reduced my usage and enjoyment and was a cost. It was also inefficient for them and did not engender customer loyalty. It is very bad form to criticize a company on a forum when the company does not have the opportunity to respond in a timely manner, and only one side of the communication is available. In the end as I was getting no where and more frustrated, I ended the call suggesting I would seek guidance from elsewhere.I note from some earlier posts that some of you have found Whale very helpful even to the extent of them sending replacement parts to try to solve issues. I should add, I know I am only talking about 1 dealer, but they have a ‘good’ name around here. I also feel that I read lots of similar reports on different forums. Another cause of failure is one of the pumps continuing to run after the external water container has been emptied. Regarding the quote at the beginning of this, as you rightly point out the warranty and associated problems are the responsibility of the supplying dealer and it is to them that you should have taken this up with.

Any of these failures can occur in normal circumstances and usually, they will do so at the most inconvenient times. I explained that normally on opening a tap the water flow would be good for a few seconds then slow then speed up again. To me this suggested the IC was controlling the voltage to the pump which was part of its surge prevention facility. The reply I received was no it doesn’t do that it’s your non return valve. The Comet pump, made in Germany, is a quality product with a superior specification to the Whale pump being replaced (20 litres/min as opposed to the Whale’s 16 litres/min flow capacity). It also has a 1.1 bar pressure rating. Of course, you can always use a Whale pump if you prefer, and the procedure for replacement will remain exactly the same. Tools you will need for repairing a Whale Watermaster pump:Push new cable through guide tube; mark where it emerges. Make sure the pump outlet is fully engaged with the hose. Push new cable through guide tube; mark where it emerges. Make sure the pump outlet is fully engaged with the hose With wire withdrawn, prepare the cable end as shown. With wire withdrawn, prepare the cable end as shown My caravan documention suggests I have 3 years warranty on the Whale water system which is good but not if you have to continually keep returning the van to the dealer to get things sorted. First of all, I have asked Whale Support for assistance but at the time of writing they have not responded,. This is probably due to Covid 19. I then decided meanwhile I would ask the forum. so here goes.