Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

Take it to your local Post Offce to be returned (fees will apply) In Store Return the product/s to any one of our BIG W stores Damaged or incorrect product delivered This play centre is made of sturdy and durable plastic for easy cleaning and worry-free storage. The Grow'n Up Climb ‘n’ Explore Play Gym is designed to help kids learn gross motor skills, coordination and ABCs during physical play. This change of mind return policy is in addition to, and does not affect your rights under the Australian Consumer Law including any rights you may have in respect of faulty items. This change of mind return policy is in addition to, and does not affect your rights under the Australian Consumer Law including any rights you may have in respect of faulty items. To return faulty items see our Returning Faulty Items policy. Some products come with an additional manufacturer’s warranty as indicated in the documentation provided with the relevant products. Should you wish to make any claim under a manufacturer’s warranty, you can do so directly with the relevant manufacturer. However, our friendly customer service team can also assist you with any enquiry of this nature. Returning products to BIG WThere are 2 tiered platforms for little ones to explore, with crawl through play spaces and lots of games to play. Play basketball with the hoop and junior ball, or try the number toss game on the panel and help kids add up their score. The Grow'n Up Climb ‘n’ Explore Play Gym is even decorated with letters of the alphabet to introduce ABCs.