At this year’s event we will have an assisted queuing lane for customers who may be unable to stand or wait for a length of time, who will be given priority entry over the main queue. WHAT IS THE CITY RESIDENTS DISCOUNT? In line with the UK law – smoking is prohibited by law in any public indoor facility / room / working environment. Smoking is only permitted away from any structures and from any sources of fuel. COVID SAFETY We are happy to make a detailed description of the installations available to you to help you better make a decision whether the event is suitable for your particular needs. Please request this here [email protected] HOW DO I BOOK AN AUTISM FRIENDLY SLOT? The slots reserved for those needing a space with fewer people will be at 4pm each day from 9th December 2022 – 1st January 2023 during the twilight viewing slot. These are held at a limited capacity so will have quieter surroundings. Please note that the 4pm timeslots are conducted at dusk. The trail may not be fully dark until you reach the end of the trail. Christmas at Trentham is a lovely setting to propose to your partner. While we can’t accommodate special arrangements, our Twilight Viewing timeslots would make the occasion extra special.

Due to the time of year, bad weather can affect any open-air event. If we have to cancel the event as it unsafe to proceed, visitors will be offered an alternative date. PLEASE NOTE:Dogs must be on a non-retractable lead at all times, retractable leads are notpermitted IS PARKING AVAILABLE? None of it is designed to be disorientating but some of it will be overhead or surrounding the customer and therefore could be disorientating to certain medical conditions but this will depend on the individual’s sensitivity and their own judgement as to whether this event is suitable to attend. This year due to changes in the trail, we will be allowing visitors to bring dogs onto the Christmas at Trentham trail. Owners should come prepared with bags for any rubbish to dispose of waste into the bins provided.The entry to the trail is situated to the left of Wollaton hall as you look at the Hall from the car park. Please follow the “Trail Start” signage and consult the trail map. Yes, there will be toilets available, including fully accessible toilets and baby changing facilities.

If you have a UK postcode beginning "CR0" or ending "0XX", please note that the "0" in either case should be entered as a zero, rather than the letter "O". Last entry to the gardens each day is 3pm, these will be closed to visitors at 4pm before the trail opens We do not provide wheelchairs or mobility scooters, however, those who require a wheelchair or a mobility scooter are welcome to bring them bearing in mind the advice above. There will be takeaway refreshments available along the trail route, such as hot drinks, alcoholic and non-alcoholic beverages and mince pies. Further seasonal food offerings, to include vegetarian and vegan options will be available in the Christmas Market. The entrance to Christmas at Wollaton is accessed by the entrance to Wollaton Hall Park located on Wollaton Road. Please follow signs for Parking and entry to the event.

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We will be monitoring the situation regarding COVID closely over the coming months and will update our safety policies well in advance of the event in accordance with the latest government guidance. The safety and comfort of our visitors remains our top priority We have allocated a handful of timeslots as limited capacity which are bookable on request. These timeslots will be available to anyone who, due to a learning difficulty or condition, would benefit from experiencing the trail in quieter surroundings. Please note that the 4pm timeslots are conducted at dusk. The trail may not be fully dark until you reach the end of the trail. We are happy to make a detailed description of the installations available to you to help you better make a decision whether the event is suitable for your particular needs. Please request this here [email protected] ON THE NIGHT There is Blue Badge parking available within the main car park. This is offered on a first come first served basis. All parking is free of charge.

Christmas at Wollaton is a spectacular trail of festive themed light installations set within the grounds of Wollaton Hall. The installations have been designed to fit into the natural landscape of the Hall and Gardens and will surprise and delight adults and children alike as they walk around the trail. Every year we design a brand new trail featuring new installations, no year is the same as the last! WHEN CAN I VISIT CHRISTMAS AT WOLLATON? The slots reserved for those needing a space with fewer people will be at 4pm each day from 3rd December 2022 – 1st January 2023 during the twilight viewing slot. These are held at a limited capacity so will have quieter surroundings. Please note that the 4pm timeslots are conducted at dusk. The trail will not be fully dark until you reach the end of the trail. Disabled parking is in the main car park and is free for blue badge owners. The disabled bays in the top car park nearest to front of the house and are around a 5-minute walk to the start of the trail. Please note the pathway up to the start of the trail is a steep hill. For further information on the accessibility of Trentham Gardens, please see the accessibility guidehere: https://trentham.co.uk/plan-your-visit/accessibility-of-trentham-estate/ WHAT NOT TO BRING Please also refer to the getting heresections and plan your trip in advance. WHAT TO EXPECT ON THE NIGHTDisabled toilets are available in the Christmas Market and in the courtyard at the end of the trial. There are no toilet facilities available within the trail route itself. Yes. Christmas at Trentham is set within the naturally undulating grounds Trentham Gardens. Every effort has been made to make the trail fully accessible, however, customers should be aware that by its nature it will cover some uneven terrain with a number of varying gradients. There are also some areas that can be made more challenging by wet weather. I’M VISITING TRENTHAM GARDENS DURING THE DAY, DO I NEED TO LEAVE BEFORE ENTERING THE LIGHT TRAIL IN THE EVENING?

Only registered disability assistance dogs are allowed on the trail, other dogs are not allowed. Please get in touch with customer services here to let us know if you are planning on bringing an assistance dog. HOW DO I MAKE A GROUP BOOKING? Your belongings and your person may be searched. Please bring only what is essential to your evening. We ask that you do not bring any large bags (larger than A4).The brand new trail route and design for 2022 are being designed at the moment. We anticipate that the length will be no longer than 2km and take about an hour to complete. The route is designed to be viewed from the guided path. Some interactive elements may invite the audience off the path. Unless signposted please do not stray from the path. The Twilight Viewing slot will start at 4pm and will run every day from Friday 9th December to Sunday 1st January (Christmas Day excluded). IS THIS EVENT SUITABLE FOR ALL AGES? I’M VISITING WOLLATON HALL DURING THE DAY, DO I NEED TO LEAVE BEFORE ENTERING THE LIGHT TRAIL IN THE EVENING?