Unwanted Food or Drink Products - Once supply conditions are broken, there are a number of factors outside of our control that can affect the quality of a product. Therefore perishable goods such as food and drink cannot be returned.

Here at The Pet Express we want you to enjoy every time you shop with us. Occasionally we know you may want to return items, we have tried to make our terms as clear as possible to avoid any nasty surprises. The full analyses were shared with the Food Standards Agency and our Primary Authority (for Trading Standards). When reviewed alongside Purina’s best in class food safety and quality systems, both the FSA and our Primary Authority agreed that there was no evidence to link the types of illness being reported to our foods. Original: top quality ingredients, tasty jelly and an ideal balance of nutrients make this Felix Original wet cat food the perfect daily diet! Following minor changes to our Felix recipes in March 2021, we received some reports from cat owners about food refusals and cats being unwell, which owners believed was linked to eating our foods. We understand and sympathise with every owners’ distress when their pet is poorly. However, there was no evidence to support a link to our foods and no quality or food safety issues were found with our Felix products. Any claims to the contrary are not based on fact. The symptoms that were reported at the time (reduced appetite, lethargy, vomiting and diarrhoea) are relatively common in cats. Sometimes it can be a one-off occurrence that resolves by itself. Sometimes it can be on-going as these symptoms are associated with a large range of illnesses in cats. If these symptoms occur while cats are eating Felix, or any other cat food, it does not mean that the prepared food is the cause. Eating table scraps, hunting, consuming dairy (most cats are lactose intolerant) and even exposure to common household chemicals and plants can all result in illness. Equally these symptoms can be a warning sign of underlying and undiagnosed health conditions. Which is why we would always recommend owners reach out to their veterinary practice for advice and guidance.No, there is no recall underway or planned for any Felix products. Also, there is no link between cases of feline pancytopenia and Felix or Purina products.

Meat and animal by-products, vegetable protein extracts, fish and fish by-products (tuna 4%), minerals, vegetable by-products, various sugars, yeast. Meat and animal by-products, vegetable protein extracts, fish and fish by-products (cod 4%), minerals, vegetable by-products, various sugars, yeast. Soups: a delicious addition to any cat’s diet! These tasty soups contain small chunks in specially tailored recipes, high in water and premium quality ingredients. If we miss you on the first delivery attempt, we will try again the next working day. Alternatively, you can visit DHLand easily re-arrange your delivery to something which suits you better! You can choose from the following options: Tasty Shreds: complete wet food enriched with omega fatty acids, vitamins and nutrients, offering shredded meat or fish in a smooth gravy.We ask for vet information and clinical notes, which our team of veterinary nurses and veterinarians then review to understand the professional diagnosis associated with the complaint. Kitten: give your young cat the best start in life during its first year, with tasty chunks in jelly offering all the essential nutrients your kitten needs to develop healthily, with Original or As Good As It Looks available.

Meat and animal by-products (including 4% beef), vegetable protein extracts, fish and fish by-products, various sugars, minerals, vegetable by-products, yeast. Meat and animal by-products (including lamb 4%), vegetable protein extracts, fish and fish by-products, various sugars, minerals, vegetable by-products, yeast.

The Felix recipe changed in March 2021 and involved the removal of colourants from our Felix ranges. It only affected the appearance of the food – nothing was changed that would cause cats to be unwell.

For reasons of hygiene and safety, personal grooming products, cosmetics or items of intimate clothing cannot be returned. Meat and animal by-products, vegetable protein extracts, fish and fish by-products (tuna 4%), minerals, vegetable by-products, various sugars, yeast. additives Sensory additives: flavors Senior: as your cat ages it has different nutritional needs, so this selection of Felix Senior wet cat food has been specially formulated to meet these changing requirements, in Original and As Good As It Looks varieties.Discover tasty meals that look like food you might have cooked yourself with sensational combinations of textures and flavours to delight your cat’s senses with our online Felix cat food and treats range. With creamy Soups, flavourful Sensations, Tasty Shreds, Doubly Delicious and even As Good as It Looks, it’s hardly surprising that clever cats get Felix! What’s more, we also have a wide selection of yummy Felix cat treats on offer too. Coming in a wide variety of delicious flavour combinations, fun textures and playful shapes, including Play Tubes, Crispies and Goody Bags, Felix cat treats are the perfect way to share more of your mischievous moments together. Shop our full range of Felix cat food and treats today! Meat and animal by-products, vegetable protein extracts, fish and fish by-products (plaice 4%), minerals, vegetable by-products, various sugars, yeast. Despite this, we took owners’ concerns very seriously when they were raised last year. We opened and reviewed over 650 returned pouches. In every single case, we did not find any quality or food safety issues, and there was no link between Felix and the types of illness being reported. To give pet owners extra reassurance, we asked one of Europe’s most experienced laboratories in pet food testing to analyse samples of Felix products. The laboratory is accredited to ISO/IEC 17025:2017, the international standard for testing and calibration laboratories, and is widely used as an independent expert by regulatory authorities across Europe. These samples were analysed for the most common heavy metal and mycotoxin contaminants that could trigger the types of illness being reported. As we expected, the results showed that Felix was completely safe for cats to eat with no quality or food safety issues. We have teamed up with DHLto provide our customers with the best delivery service possible which is both fast and flexible.