Whilst we will do everything we can to meet the delivery times above, there may be factors outside of our control and we cannot guarantee delivery within this time frame.

Isle of Man, Isle of Wight, Northern Ireland and the Scottish Highlands) may take longer to reach you. During the '80s the toy became iconic and even received the UK Toy of the Year award three years in a row. This global brand is sold in more than 50 countries. It is so popular that in Japan you will find Sylvanian-themed restaurants and a park dedicated solely to it. Today, there are over 100 million Sylvanian Families figures that have been sold worldwide. Sylvanian Families are more than just toys. They live, work and play in the idyllic and wonderful land of Sylvania. They are an adorable range of distinctive animal characters with charming and beautiful homes, furniture and accessories. If the postman/woman is unable to deliver the goods to you, they will leave a card through your door and re-attempt delivery the following day. If they are still unable to deliver then the parcel will be returned to their local depot and a note will be left with you advising you of the options available to you. Where a failure does not amount to a major failure, Mr Toys is entitled to choose between providing you with a repair, replacement or other suitable remedy.

Mr Toys may elect to return the product to the manufacturer's repair agent to determine the nature of the problem.