I'm struggling to connect two Bluetooth devices for the first time or pair a second device. Linking two devices for the first time is called Bluetooth Pairing and is often activated automatically when you're using your product for the first time. We refer to pairing to a subsequent device as 'second-time pairing'. Please continue reading the article below. I can’t pair devices: make sure the Bluetooth profiles of your devices match What is a Bluetooth profile?

Although uncommon, it’s possible that two devices are successfully paired, but refuse to connect. If you’re sure this is not caused by a low battery level or a mismatch of Bluetooth profiles, delete the pairing information and pair the devices again to solve this glitch. You can delete ( Forget / Remove device) Bluetooth pairing information in your phone’s or computer’s Bluetooth menu. However, according to your headphones / speakers setup, you might not hear sound coming from the headphones/ speakersyet. If that's the case, go through the following additional steps below to set them as the default speakers. Once the computer detects the device, it will then automatically proceed to installing the driver, after which the device will be added to the computer's list of devices. The Bluetooth device you’re trying to connect to may not show up in the Bluetooth list if it’s already connected with a different device (e.g. a relative's phone might already be connected to your speaker or headphones without you noticing). You need to disable that connection first.For more information, visit the article: What’s the easiest way to pair my Bluetooth headphones with an Android phone? Many new Bluetooth devices (e.g. wireless headphones) automatically go into pairing mode the first time you turn them ON. Your device becomes discoverable on its own. At this point, your device doesn’t have any pairing information saved. However, when you pair a second device, you must manually activate pairing mode. Your device won’t enter pairing mode automatically, unlike the first time.

Press the Windows Key on the computer and type " add bluetooth device". On the right hand side, select the Settings category. NOTE: This process can take up to 15minutes. Do not turn off or restart your computer during this process. Also, there’s a limit to how many Bluetooth devices you can pair. Most smartphones can save Bluetooth pairing information for up to eight devices. That limit means your phone will delete the oldest pairing information if you try to pair a ninth device. Tap Disconnect to disconnect your device but keep its pairing information, or Forget to delete its pairing information.There are transmitting and receiving Bluetooth devices. Your phone can send music to a speaker, but not the other way around.

NOTE: If you Forget a device, it will no longer appear under ' Previously connected devices'. You'll have to tap ' Pair new device' to pair it again. Turning Bluetooth OFF and ON again is especially useful when the device you want to connect to doesn't appear in the Bluetooth menu list. Turning Bluetooth OFF and ON again refreshes the list. This tip applies to smartphones, computers and TVs. If there is still no audio, try pairing the headset or speakerto another computer or to a cellular phone that has Bluetooth audio streaming capabilities and supports the Advanced Audio Distribution Profile (A2DP). Some devices (e.g. the WH-1000XM4 headphones) can simultaneously connect to two Bluetooth devices. This is called a ‘multipoint connection’. For more information, visit the article: Connect the WH-1000XM4 headphones to two devices (multipoint connection).Use the index on the left to navigate the Help Guide or select the search result which answers your question on the right. With many Sony Bluetooth devices, activating pairing mode is done by pressing and holding the pairing/power button on your device for about 7 seconds. You will often hear an audio cue or see a blue flashing LED to inform you that your device has entered pairing mode. Your device will remain in pairing mode for a few minutes and will turn itself off if the pairing procedure isn't successful. Tap on the gear icon next to the device you wish to Disconnect or Remove (forget its pairing information). NOTE: For how to enter the pairing mode onyour Bluetooth device, refer to the manual supplied with the product. The Bluetooth profile of a device determines what Bluetooth devices it can communicate with and how this communication is done. Take these two examples: