S40B issues relating to the movement of water to undertakers, by Defra and separately by Welsh Government; and

If you’ve received poor service, we may be able to get your water company to reconsider its actions or decisions or pay you compensation where appropriate. The trend of those that don’t know about WaterSure /WaterSure Wales but would like to is downwards over 12 years but flat over five years. Reporting to the Head of Company Engagement, the Policy Manager will lead the day to day engagement with the water companies allocated to the post. They will be responsible for leading on financial policy in relation to companies by identifying risks and opportunities for consumer support through tariff structures and charging models. They will use this insight to support, develop and deliver our work programmes and campaigns, leading the work on financial aspects of these.Explanation of the process that has been followed to resolve the dispute (for example, has CCWater or WATRS been involved?) We currently have an exciting opportunity for a Policy Manager to join us at CCW. We are the independent voice for water consumers in England and Wales. Since 2005, we have helped thousands of consumers resolve complaints against their water company, while providing free advice and support. All of our work is informed by extensive research, which we use to champion the interests of consumers and influence water companies, governments and regulators. Question is rated on a scale from 1 to 10, where 1 is ‘do not trust them at all’ to 10 ‘completely trust them’. The figure reported here is an average of all trust scores. Satisfaction with value for money remained at 75% for water and increased from 76% to 78% for sewerage services.

of customers in England and Wales are satisfied with their water supply, which has been a flat trend over the last 12 years. CCW has the following specific powers, duties and powers under the Water Industry Act 1991 (as amended by the Water Act 2003): We’re a free service and are independent from Ofwat (The Water Services Regulation Authority), water and sewerage companies and retailers. We will: In exchange, we’ll offer you the chance to work in a rapidly changing, dynamic organisation and receive attractive benefits including a Civil Service pension and blended working options. Average awareness of the financial support offered by WaterSure/WaterSure Wales 4 has decreased from 13% in 2021 to 12% in 2022.

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In 2022, 53% said their household finances had worsened over the last year, which was an increase from 2021 (34%). Only 36% felt their finances were unchanged, which was fewer than last year (58%). In the event the work is delayed, your problem doesn’t get fixed or the issue comes up again later on down the line, your log will provide you with a handy history of correspondence to refer to. 3 Complain to the water company As Ofwat’s powers are set out in legislation, there are only limited issues in which Ofwat has a role. S27H Provision of information to the Council – (subject to certain conditions) provides for CCW to request information from the Authority, undertakers or licensed water suppliers.