Should you need any further assistance please send us a message, we will be able to assist further. Amazing all round, we had some problems (wasn’t kiddymoons fault) and instantly it got sorted by them and new parcel got sent out! the quality is amazing both my 1 year old and 4 year old love the ball pit and play! I brought more of the expensive sets and every time I take the covers off to wash which is not often all the foam is falling apart. My little boy absolutely loves his ball pit it is one of his favourite toys he owns. Amazing quality. Covers are removable so easy to keep clean. Best quality play balls we have had.

KiddyMoon Soft Plastic Play Balls 7cm/ 2.75in Mono-colour

I have no complaints about the company. The Item is good quality, kids enjoy playing with this ball pit. I did some inquiry and it is shipped from Europe. I am surprised it is still being sold to the UK after Brexit. It just takes a few days longer to arrive. So if you in a hurry find something else instead. Customer Service is super nice. Paulina is very professional and had a lot of patience to answer all my questions. Just be mindful company doesn’t have a 24/7 customer service line. Lightweight, easy to handle and safe for little children; bpa free, non-toxic. eurofins certificate.Ball pit bent so the balls just all spill out try to rectify it by taking the cover off and putting the bent viy against the wall with no joy. Customer service poor no replacement offered. So wasted money as thr ball pit isn't fit for purpose! Light and pleasant to touch. When squeezed, they easily get their original shape without harming your kids. Lightweight, easy to handle and safe for little children; non-toxic, bpa free. eurofins certificate. My little girl absolutely loves her ball bit, such well made & I love the foam so she doesn’t hurt herself. Amazing product will be buying more in the future! X

KiddyMoon Soft Plastic Play Balls ∅ 7Cm/2.75In Mono-Colour

We are sorry to hear that you are not satisfied with the item, if you could please send us the additional photographs? This would help us a lot and we would be able to offer a proper solution. I am also very sorry that you haven't managed to reach us over the phone, let me assure you that both our lines are fine and working, and customers get through without any problems. Perhaps the line was busy and you couldn't reach us.