The Dimplex Optimyst range is state-of-the-art, using established ultrasonic technology to create an ultra-fine water mist that rises up and works with the under fuel bed lighting to give a fully three dimensional fire effect. The result is so authentic that it is regularly mistaken for true flames and smoke. STYLISH FREE STANDING ELECTRIC STOVE –Brayford combines a classic feeling of a wood burning stove and modern functionality, with realistic log effect fuel bed, built in thermostat and remote control The thermostatic controls mean you can set your fire to produce heat when the room drops to a certain temperature, helping to maintain comfort in your home. The cast iron style is a traditional classic, fitting in with any interior. Also, I have removed all 4 lights and switched-on the fire. This makes no difference to the problem as the fire still produces mist for 5 to 15 minutes and then closes-down, and it still re-starts itself, after 10 to 15 minutes. I'm thinking that this may illiminate the possibility that the lights are activating a heat-operated cut-out device (but of course I'm only guessing and could easily be wrong)

EASY TO INSTALL - An out of the box solution, electric stoves are free standing and can simply be placed in a traditional fireplace, recess or around the home, to transform your space in an instant STYLISH FREE STANDING ELECTRIC STOVE – Tango combines a classic feeling of a coal burning stove and modern functionality. With opening doors, faux coal fuel bed, cast iron effect and remote controlPlace the new transducer into the sump, ensuring that the transducer is correctly placed – the tab on the transducer should be lined up with the moulded recess in the sump and the unit should be sitting flat. My Fire is a 10-year-old Charlotte CRT20BR and has the blue tank and grey sump, and it is only ever used for the visual effect, never for heating. In all those years the fire has perfermed faultlessly, until very recently. Here's what's started happening: Dimplex - Heating for Generations. Proud to be the trusted name for energy efficient electrical heating, ventilation and cooling for over 70 years. Comes with a 1 year guarantee included

This electric fire features Optimyst 3D flame effect which can be used with or without heat, which instantly adds an inviting, warming glow to the room. This fire can be operated by the manual controls located on the unit or the easy to use remote control. Optimyst uses ultrasonic technology to create the world’s most realistic flame effect, with an ultra-fine water mist that mimics flame and smoke. As the mist rises through the logs, warm light is emitted which reflects against the water, creating an incredibly realistic 3D illusion of flames and smoke which is commonly mistaken for the real thing.OPTIFLAME FLAME EFFECT - Our popular realistic flame effect with cost effective LED lighting. The flame effect works independently of the heater, so you can enjoy a cosy, warm ambiance all year round

Water should not be allowed to stand in the tank or sump for more than two weeks. If you will not be using the fire for an extended period, it is recommended to remove the water and dry the sump and water tank. Where can I get a replacement if needed? When I switch-on the fire effect I hear a bleep and the lights illuminate. 30 seconds later mist appears and makes a great job of imitating a real fire . . . so far, so good!To clean the transducer, remove it from the fire and dry carefully. Once dry, clean with the brush provided with your fire. Additionally: I have cleaned the transducer disc, although it didin't appear to need this . . . and it made no difference; I replaced the disc with same number (RM 0202) discs but these did not produce any mist at all (tried all three supplied with the same non-result). Replacing the original disc resulted in the return of sporadic mist, as stated earlier Then, between 5 and 15 minutes later, I hear a beep, the lights go out and the mist production ceases. If I leave the fire in this conditon it will somehow re-set itself after between 10 and 15 minutes, turning-on lights and mist to resume its normal, and very satisfactory, operation. This "start, stop, re-start" cycle continues for as long as the fire is left turned-on This fire can operate via a remote control and can even be used independently of the fully concealed 2kW heater, meaning you can enjoy the classic feel of the fire all year round.

I am posting this because I am having problems which seem slightly different from all other Optimyst problems I've read about here

Should you not be available upon delivery the courier may; leave the parcel with a neighbour, return the following day or leave the parcel in a 'safe place' on your premises, as per their terms. Ample do not accept any responsibility for parcels left safe should they go missing or become damaged from the choices made by the courier on delivery. The glass disk transducer is the visual heart of our Optimyst range, sitting inside our products and creating the ultra-fine mist that forms a key part of the world’s most realistic flame effect. How does it work? In the first instance we will endeavour to repair the item if received damaged. Only when the manufacturer advises its unrepairable will we then issue a replacement. As advised in the instructions for your Optimyst product, the transducer should be cleaned every two weeks and only filtered water should be used to fill the water tank/sump. If tap water is used, a build-up of limescale can impact the operation of the transducer and seriously hinder the smoke and flame effect. Ionised and distilled water should also not be used. We deliver within the UK only. To calculate delivery costs, please add the item to your basket and enter your post code.