Lights up in green for about 6 seconds when the lid of the charging case is opened or closed with the headphones are stored If the headset detects a problem while charging due to the following causes, the indicator (red) flashes. In this case, charge once again within the charging temperature range. If the problem persists, consult with your Sony dealer. Instead, you should communicate with Sony. They will likely ask that you send them the headphones to replace the battery or send you a new unit entirely.

Once you have tried all of the troubleshooting steps mentioned above without success, you will have to reset your Sony headphones. If that does not work, the next step would be to restore the headset to its factory settings. Lights up in green for about 6 seconds when the lid of the charging case is opened or closed with the headphones are NOT storedIf the headset is not used for a long time, the indicator (red) may not light up when charging. Please wait a moment until the indicator (red) lights up.

Charging may not be successful or require more charging time depending on the type of USB AC adapter. If the usage hours of the built-in rechargeable battery decreases significantly, the battery should be replaced. Consult with your nearest Sony dealer to replace the rechargeable battery. When connecting the headset to a computer, use only the supplied USB Type-C cable, and make sure to connect them directly. Charging will not be properly completed when the headset is connected through a USB hub. If the headset is not used for a long time, the rechargeable battery usage hours may be reduced. However, the battery life will improve after a few charges and discharges. If you store the headset for a long time, charge the battery once every 6 months to avoid over-discharge.

If the headset is not used for a long time, the rechargeable battery usage hours may be reduced. However, the battery life will improve after a few recharges. When you reset your sony headphones this way, it will still retain its pairing information. So any device you paired with the headphones earlier should reconnect to them without any problems. The remaining battery charge of the headset is not displayed on the screen of an iPhone or iPod touch. Lights up in orange for about 6 seconds when the lid of the charging case is opened or closed with the headphones are NOT stored Connecting the headset to both a music player and a smartphone / mobile phone (multipoint connection)

If the headset detects a problem while charging due to the following causes, the charging indicator (orange) flashes. In this case, charge once again within the charging temperature range. If the problem persists, consult your nearest Sony dealer. You will come across USB Cable, featuring the note “For Charging Purposes Only”. These cables feature a lower internal connection and come without the D+/- communication cables.If you store the headset for a long time, charge the battery to its full capacity once every 6 months to avoid over-discharge. The steps to load a Sony Headphone are likely to vary between different models. However, for the majority models, the steps for charging run as follows: You will need to remove the ear pads and foam on that side of the headphones. Doing that will allow you to remove the outer shell and gain access to the battery.

The headset cannot be charged when the computer goes into standby (sleep) or hibernation mode. In this case, change the computer settings, and start charging once again. If the usage hours of the built-in rechargeable battery decrease significantly, the battery should be replaced. Consult your nearest Sony dealer. If you find your Headphone to produce distorted sound, you may reboot the device to overcome the problem. Ensure that you are connecting the Headphone to the source device in the right manner. If the headset detects a problem while charging due to the following causes, the charging indicator (red) flashes. In this case, charge once again within the charging temperature range. If the problem persists, consult your nearest Sony dealer.

🍪 Privacy & Transparency

Distortions appear when your Headphone has accumulated a significant extent of debris, dust, and dirt. As such, if you find such instances with your Sony Headphone, you need to clean it immediately. Always automatically optimizing the noise canceling performance to suit the wearer and usage environment (Auto NC Optimizer) In case you are using a Bluetooth Headphone, or noise-cancellation feature enabled headsets, it is crucial to ensure that the communication lines are always connected. Else, you may not be able to charge the Headphone. What should you do, if you find distortions with your Sony Headphones? Clean the Sony Headphone Connection: Lights up in orange for about 6 seconds when the lid of the charging case is opened or closed with the headphones are stored