Personalised Items are non-returnable. Some goods are non-returnable for hygiene reasons. Please note that this does not affect your statutory rights. We do our best to ensure all of our customers enjoy a stress free shopping experience with Tuffshop.co.uk however we understand that occasionally you may need to return an item to us. Almost all of our deliveries are made with DPD who offer a fantastic delivery service. Their delivery success record is well respected and in our experience the best available. You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.