Postage costs for the return of these items are your responsibility. We suggest that you obtain a receipt of posting, for your own protection, from the Post Office or other carrier, which is provided free of charge.

Cost is based on the weight of the items in your shopping basket, you will be able to review this in the shopping basket screens. Collection in Person Here at Catering24, we ensure our customers receive the best quality catering disposables. We meticulously source the finest products at competitive prices, especially during the Christmas season. We aim to provide the best for your business during this festive time, offering products with a rich history and tradition. Our offices are closed weekends and public holidays but we will respond to you the following working day. Your Statutory Rights Working days for despatch are Monday to Friday only and excludes Saturdays, Sundays and all UK public holidays. If it is our fault, we will sort it! We do everything we can to avoid mistakes and problems but, where these regrettably do occur, we will fix it for you. Your Goods Have Not ArrivedCertain products cannot be sent to the “highlands and islands” of the UK. The product details will show this, where applicable. We know that the vast majority of our parcels are delivered on time and in perfect condition. However, we also understand, regrettably, that this will never always be the case with any delivery company. We do everything we can to ensure that you receive perfect goods and that they meet your expectations based on our images and descriptions. We would ask you to bear with the delivery companies during busy periods, especially Christmas, and where weather is known to be causing disruption to transport and deliveries.

Whilst we do everything we can to deliver goods to you that are perfect and exactly what you want, we do appreciate that this may occasionally not happen, or you may change your mind. The delivery service used for this option is Royal Mail Special Delivery which is currently guaranteed by Royal Mail for delivery before 4PM.