Additionally, regular cleaning and maintenance of the deflector plate is crucial to prevent grease buildup and ensure consistent performance. Proper Plate Positioning Damaged or missing items must be reported within 24 hours. We will not be liable to you if a 'non-signature' service is requested, or written instructions are given to leave goods in a 'safe' location, and the goods are subsequently lost or damaged.

If you’re experiencing any issues with your deflector plate, a few troubleshooting steps can help you identify and resolve the problem. Here are some common mistakes and troubleshooting tips to help you out.

This process will burn off any unwanted residue from the inside of your grill. Before cooking again, brush the cooking grate with a standard grill brush. Use a soft bristle brush on the ceramics to remove any residue. Your heat deflector plates should also be free of burned on residue after this process. Brush them down with a soft bristle brush after cleaning. When your heat deflectors get dirty during normal use, flip them over with the dirty side down for the next cook and the heat from the fire will self-clean that side of the deflector plate. Adjusting the Tension of your Big Joe Hinge Don’t forget to clean the drip tray and ash catcher regularly to prevent grease buildup. To prevent rust, make sure to dry your grill thoroughly after cleaning and store it in a dry place, preferably covered. Don’t worry though. This is a lot more straightforward than you might think, and can easily be broken down into just a few steps. Please note that BBQ's may arrive on a pallet due to the weight and size. Insurance restrictions mean the delivery driver will not be able to carry the barbecue up or down steps, through a property, wheel the pallet across a gravel driveway or up particularly steep driveways. Unfortunately, the delivery company we use are also unable to remove items from the pallet or take the pallet away with them. The driver will only be able to wheel the pallet as far as physically possible, which may only be kerbside. A few solutions are offered to prevent another incident of broken heat deflectors or any for that matter.

It is also important to move it slowly to avoid damaging the rest of the unit like the dome and top vents. Timed PlacementIf the temperatures are handled correctly, it is also right to make sure hardware is used suitably to avoid mishaps. Temperature Control