When you create a route in TomTom MyDrive that you want to use in the TomTom GO Ride app, make sure you select to sync the route. Software issues can be resolved faster and without sending your device in for repair, so it’s always recommended to perform the relevant troubleshooting steps before booking a repair. Navigation devices If your software is not up to date you may experience issues, please make sure your device is on the latest software . We have a new portal just for retail partners. The portal offers straight forward support, specifically catered to retailers. Fast, easy solutions, with no need to log in.

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There are a few things you need to be aware of when trying to get a GPS fix with your navigation device. Just follow our tips . If you added stops to your route in MyDrive, the app respects them in the routing but they are not shown as stops. To be shown stops, create the route directly in the app. Places This usually means that the TomTom application is not installed correctly. There are a few things you can try to solve this. If your TomTom device is not working properly, this may be caused by either a software or a hardware issue.