The laptop manufacturers do not entertain warranty claims in such circumstances, so why should Haibike be any different? As you say, it is utter madness that big manufacturers like Yamaha go to the expense of creating a bespoke fitting which is going to wear or break over time in the real world and make it totally unobtainium as a spare part. All the manufacturers need is a competent electrician available wherever this system is sold to replace the connector for clients when it breaks. Once your product is ready for collection your chosen J E James Branch will contact you via text or telephone.

For Haibike specific parts like the frame, fittings and other proprietary parts, you should only replace them with OEM Haibike electric bike parts. Please note: at our discretion we may decide to issue a full refund instead of providing a repair or replacement. We soldered four appropriately coloured wires onto the wire pegs at the battery shrink wrapping each wire. If there is an internal fuse inside the charger, then you'll be looking at a bit of a strip-down which I'm suspecting is not something you'll be wanting to have a go at? One of our team will deliver your new bike, fully built, configured and tested, we will personally hand over your new bike, make adjustments if required and can also wait while you take a short test ride round the block.Having an e-bike today, IMO is in some ways similar to owning a car say 100 years ago, then you had to learn enough to make (simple) tests, checks and maintenance. Part of the broken locking cap sheared off and remained lodged in the battery charging socket on the battery and remains there still. Although I love my old Oxygen Emate City the battery on that needed replacing after two years of the same use.

So I dragged out my old B bike (2011 Oxygen Emate City) and used that to get me too and from work for the four shifts I had to do making a note to ring Martin to explain the problem and ask for help. It just does not sit well that a battery I know to be in good shape and that may have lasted a good deal longer has to be ditched just because it needs a new charging plug fitting. Whilst I do sympathise with both of you, would it not be much safer in future to charge the battery off the bike and away from possible interference from flailing limbs? This happened to me and I used electrical tape to effect a repair and replaced the fuse with no harm done. I think this is more about the service or lack of service that the importers Raleigh are offering (though I might be wrong) and is just not good enough.

Anyway on Tuesday night last week I got my battery ready to charge and found that the charger light did not come on. Maybe I have an antiquated attitude but it seems just plain wrong to ditch a perfectly good battery and charger that just needs a new plug and lead. Photos of the charger connector and the battery connector, may help in further diagnosis - possibly. I inspected the battery and found that one of the four pins that the charger plug locates into was slightly bent. This was after the bike was about 3-4 months old, was told same thing from dealer that essentially to bad its not covered by warranty.

New: A brand-new, unused, unopened and undamaged item in original retail packaging (where packaging . Now I can understand that Martin may not be able to open up the Yamaha battery but I was taken aback that the battery cannot be sent away to be mended.Are they seriously saying it is not their responsibility to replace this weak link and that you should throw away an almost new battery and charger. A tiny ring of plastic on the battery connector has broken off and now the connector falls out when you try and charge it. I am sure that everybody is familiar with laptops being damaged in a similar manner by somebody tripping over the charger cable, causing the laptop to be scrapped or needing an expensive repair. I also agree with Bikes4two, about an e-biker having a multi-meter handy, and to learn how to use it safely. Important: Tuning measures on e-bikes and e-scooters mean that they are no longer permitted for use on public roads.