We reserve the right to ask guests to leave if we believe their behaviour is adversely affecting the pleasure of our other guests.

Parents and guardians are allowed into the Santa’s Grotto room ONLY if an additional booking has been made which includes them in the group booking. Without prior booking online, any additional people will not be allowed into the Santa’s Grotto room. There must be one adult present for each group booked. Younger children are allowed into the Santa’s Grotto room ONLY if an additional booking has been made which includes them in the group booking of up to 6 people. Without prior booking online, any additional people, including younger children, will not be allowed into the Santa’s Grotto room. Rachel Leishman is a writer who is someone who thrives in her knowledge of the nerdom world and bringing her unique brand of comedy in the midst of it. Like talking about the blue daddy himself, Jake Sully and his ability to be a bad father but a hot blue dad. She loves to talk about men with daddy issues, reality TV, and sharing her love of movies and television with the world, whether they like it or not. A podcast co-host for Podro Pascal (a Pedro Pascal Podcast), The Fordcast (a Harrison Ford Podcast), and Cinema Sibs (where she talks about films with her brother), she is someone who just loves to share her love of things with the world around her and sometimes, that does include often crying about Parks and Recreation, her favorite show. If she's not crying about actors, movies, and her favorite pop culture moments, she does like to make jokes about the Mojo Dojo Casa House as well as everything that makes Oppenheimer a perfect movie. If you think it is weird to love movies and the world of Hollywood this deeply, don't worry, she doesn't care. She is just someone who loves to see stories that inspire her and shares them with everyone.Children attending together in the same group can be supervised by one adult. In these circumstances there must be one adult per booking. You are welcome to bring your own camera to take photos of your special memories. Please note that any photos can only be for personal use and not commercial use. No filming is allowed inside The Santa’s Grotto. There will also be an opportunity to buy additional photos from our photo booth.

The purpose of collecting customer data is solely for the purpose of enhancing the Santa’s Grotto experience at Hamleys Regent Street. It will not be shared with any third parties. The welfare and safety of all children therefore remains the full responsibility of the parent/guardian attending and not of Hamleys staff.It is the parent’s responsibility to inform us at the time of booking of any special educational needs or disabilities and we will ensure they are accommodated for. Please ensure you arrive no more than 5 minutes before your booking to avoid congestion and overcrowding, this will ensure the safety of our customers and staff. Please note session times are staggered, and therefore your experience may not start at your booking time.

At Hamleys, we are proud to have created an environment that is enjoyable, fun, and safe. Our customers and colleagues safety are our top priority and as such, our teams have worked hard to ensure that we continue to help you and your family create magical memories, safely. To ensure safety, we have identified and assessed potential risks and implemented control measures. There is a maximum of 6 people per Grotto and each session will be dedicated to your group to ensure a personal experience Please arrive no earlier than 5 minutes before your session to avoid congestion and overcrowding. Visits to the Santa’s Grotto are staggered therefore your visit may not start at the time of your booking