In the event that one or both of the Joy-Con controllers cannot be detached from the Joy-Con straps, the affected Joy-Con controller(s) and Joy-Con strap(s) will need to be repaired. For the right Joy-Con, hold it upright with the "+" button positioned upward and the Joy-Con strap in the other hand. Firmly slide the Joy-Con upward. The right Joy-Con controller with a wrist strap attached. (Note the matching plus signs.) Samit Sarkar/Polygon The "-" symbol on the left Joy-Con should be aligned with the "-" symbol on one of the Joy-Con straps, and the "+" symbol on the right Joy-Con should be aligned with the "+" symbol on the other Joy-Con strap, as shown below:

For the left Joy-Con, hold it upright with the "-" button positioned upward and the Joy-Con strap in the other hand. Firmly slide the Joy-Con upward. The Joy-Con strap accessories (model No. HAC-014) can be used on either Joy-Con controller (Left or Right). Always attach the Joy-Con strap accessories to the Joy-Con when using them as detached wireless controllers. Place your hand through the wrist strap on the Joy-Con strap and hold the Joy-Con controller firmly in your hand.To ensure the Joy-Con straps are positioned properly with the Joy-Con controllers, align the “-“ symbol on the left Joy-Con with the “-“ symbol on one of the Joy-Con straps. Then align the “+” symbol on the right Joy-Con with the “+” symbol on the other Joy-Con strap.