Make sure the extender is close to your router, preferably within 16 feet during setup, and away from large electrical appliances. Go to the wireless settings of your smartphone or laptop and make sure it can find your home network.

Note: Your router and extender might have different WiFi network names (SSIDs). Verify that you are connected to your extender’s network.If you use a dual-band extender but your router supports only the 2.4 GHz band, skip the 5 GHz band. To reset your login credentials, see How do I perform a factory reset on my NETGEAR range extender?.

If your extender has an Ethernet port, connect your computer to the extender via an Ethernet cable, then try again. Verify that your model is tagged under the “This article applies to:” section. If you have a Mesh or Nighthawk Mesh WiFi Extender, see How do I log in to my WiFi Mesh Extender or Nighthawk Mesh Extender?.Existing wireless home network (2.4GHz) for Range extender/ Wireless bridge mode, or Cable/DSL modem router for access point mode Make sure your smartphone is connected to the extender’s Wi-Fi. The default network name is TP-Link_Extender or TP-Link_Extender_2.4GHz/5GHz.