The WiFi Pods also change settings to stop interferences automatically, such as from your neighbour’s WiFi. You’ll also need to disconnect any existing WiFi boosters to help reduce the WiFi traffic in your home. WiFi Pods are a brilliant and affordable solution for combatting wireless signal dead zones around your home, delivering a strong connection to every nook and cranny. Virgin Media offers a range of set-top boxes to suit different viewing habits and preferences. In terms of installation, if you've already got a Virgin Media broadband connection up and running, Virgin Media will simply post you the box and you can just plug it in and go. If you're new to Virgin Media it'll be set up the same day as your broadband. The current set-top box is the Virgin TV 360 box, which is a compact and sleek device that offers seamless integration with Virgin Media's TV and broadband services. The Virgin TV 360 box supports 4K resolution and HDR content, and comes with a voice-controlled remote for easy navigation. It also offers features such as catch-up TV, on-demand content, and the ability to pause and rewind live TV. Wi-Fi extender pods are currently unavailable (at the moment), likely due to the router mode issue.

The positioning of your WiFi Pods is just as important as the positioning of your Hub or router. Your home’s size and layout, as well as various devices, appliances and materials, can all interfere with your WiFi Pods’ signal. You should avoid placing them behind furniture, near electronic-emitting appliances such as microwaves, on extension leads and close to the floor. Instead, install them where they can perform at their best: out in the open, as high as possible and away from other tech devices. Before the TiVo box, Virgin Media offered the V+ box, which was first introduced in 2008. The V+ box offered features such as pause, rewind, and record live TV, as well as the ability to store up to 80 hours of content. The V+ box also supported high-definition content and offered a range of on-demand content. Overall, Virgin Media has continually updated its set-top boxes to offer users the latest technology and features, ensuring that its customers have access to the best possible viewing experience.Along with your wireless broadband Hub, they’ll give the strongest possible connection to multiple devices without compromising on performance. So whether you’re streaming your favourite shows or browsing social media, they’ll deliver a fast and stable connection to mobiles, laptops, gaming devices and more, meaning that no one in the family has to compromise on their tech time. Win win. Technically and legally, yes you were miss-sold a product, you were told it would do xyz, when in fact it wasn’t technically possible. Now it’s not your fault if VM fail to communicate between their various departments or fail to train their agents on what is happening. You probably do have good grounds to require VM to release you from contract without penalty and look elsewhere - not that this will happen without a fight and escalation to the Ombudsman Service, but in extremis.... Well, Virgin Media will be able to tell you which router you're getting. It won't be the Hub 3 as that's now discontinued. But in the following table let's compare the three anyway so you can see what's what. Sounds good, right? Read on to find out more about our genius mesh WiFi Pods, the plug-in pals that’ll help keep things running smoothly in your home. The white cable (as far as I can tell) goes out my first floor flat into this by the main door on ground floor:

The situation with Virgin Media routers is rather tumultuous at the time of writing. Existing customers will have a mixture of the older Hub 3 and the newer Hub 4, depending on how long they've been a customer, and which broadband speed they receive. But it's even more mystifying than that, because Virgin Media is currently rolling out its latest Hub 5 router to those subscribing to its top speeds, but getting one may also depend on where you live, since the Hub 5 requires your local Virgin Media network to be upgraded to supply it. Confused? Book the right slot: It may seem obvious, but you'll have to be at home when the engineer arrives to set you up. Having apoken to a fair few Virgin Media technicians in our time, we can tell you you would be amazed how many people either forget or simply book a time that was never convenient in the first place After residing at my property for over 10 years, I was thrilled to learn that Virgin Internet was now available in my area. Without hesitation, I signed up for the 1Gig plan as soon as I saw the Virgin engineers working nearby. During the sign-up process, I informed the sales representative about my struggles with weak Wi-Fi signals in certain areas of my house. They assured me that with my chosen plan, I would be eligible for free Wi-Fi booster pods.There are over 600,000 members in our gang, all ready to help and share handy tips on getting the most from our services. Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. Hi everyone, I hope this information can be helpful for others as it took me over a week and more than 20 calls to Virgin support to finally resolve the issue. Virgin Media broadband installation process can vary depending on the type of service you choose and the existing infrastructure in your area. Generally, the process involves the following steps:

If this also fails then we currently have a known error with some of the data in our systems, that is causing the app to not recognise the Hub in a minority of instances. We are already investigating this as a high priority.For your Apple device, you can try this: Open Settings > Tap your name > Tap iCloud > Tap Manage Settings > Tap the Connect App > Tap Delete Data. Virgin Mobile customers:The app will work on a device (iPhone, cellular-enabled iPad, Android phone or cellular-enabled tablet) where a Virgin Mobile SIM is present and the App has verified your SIM (whilst you on the Virgin Mobile data network). If you have got a Pay As You Go plan, remember to register for a My Virgin Media account first). If you're new to Virgin Media and having your services installed for the first time there are a few things you should look to do both prior to sign-up, and during the (usually around) two-week wait to having your services installed. Know where you want to put your router: Where the technician drills a hole into your home from the exterior wall will be determined by the spot you choose to have your router. Try to choose somewhere as close to the middle of the house as possible to minimise wifi dead zones at the extremes of your home If this also fails then we currently have a known error with some of the data in our systems that's causing the app to not recognise the Hub in a minority of instances. We're already investigating this as a high priority.

Unlike previous set-top boxes from Virgin, the TV 360 only needs a Virgin Media broadband connection either wired or over wifi. Previous boxes relied on the same coaxial cable that delivers your broadband being routed to wherever you have your TV, which could cause some installation headaches. The fact you now only need wifi makes installation of the TV 360 much, much easier. For your Apple device, if you're on iOS 15 then you can try this: Open Settings > Tap your name > Tap iCloud > Tap Manage Settings > Tap the Connect App > Tap Delete Data. Testing and activation: Once the installation is complete, the technician will test the connection and make sure everything is working correctly. You may need to activate your account online or over the phone before you can start using the broadband servicePrior to the Virgin TV 360 box, Virgin Media offered the V6 box, which was introduced in 2016. The V6 box was an upgrade from the previous TiVo box, and offered a faster processor, 4K resolution, and the ability to record six shows at once. The V6 box also featured a range of apps, including Netflix and YouTube, and allowed users to pause, rewind, and record live TV. On the plus side, Virgin's cables are able to deliver quite insanely fast internet speeds and a broad range of TV services through a single discreet cable. On the negative side you have to have said cable running past your home to get it, and Virgin Media will need to drill a hole in your outer wall all the way through into your home to install your services. Virgin Media Connect app:Requires compatible iOS/Android mobile or tablet. Virgin Mobile customers: the app will work on a device where a Virgin Mobile SIM is present and setup has been completed. Virgin Fibre customers: the app will work on a device where setup has been completed using My Virgin Media account details. Virgin Fibre customers can use the Connect app on up to 7 devices at any one time and benefit from Virgin Media's WiFi hotspots whilst out and about. For setup: Mobile data connection required for Virgin Mobile customers. Internet (mobile data or WiFi) connection required for Virgin Fibre customers. UK only. Experience varies by location and number of users. It’s not always possible to guarantee that we’ll be able to offer this app on every device, platform and operating system version or variant. Terms and conditions apply.