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To try to resolve these issues, you can begin by following the steps below to force a restart, detach and reattach the Type Cover or Keyboard, get the latest updates, or confirm connectivity. Force a restart Surface Go 3 battery life: Battery life varies significantly based on usage, network and feature configuration, signal strength, settings and other factors. See aka.ms/SurfaceBatteryPerformance for details.
There are some solutions you can try. First steps if your Surface Type Cover or Keyboard doesn't work For Windows 11: Go to Settings > Accessibility > Keyboard (scroll down to the Interaction section). To adjust the settings, toggle the settings to either on or off, depending on your preferences. If the keys are working correctly in UEFI, but not in Windows: The problem is likely with the software installed on the Surface, and you'll need to reinstall. See Creating and using a USB recovery drive for Surface. Pressing the fingerprint reader at the Windows sign-in screen results in an error or other message such as "Fingerprint not recognized."
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Make sure the language you're using on your Keyboard (the Keyboard’s layout language) matches the one you're using on your PC (the display language). For best typing results, the Keyboard and display language should match. To type text while the Type Cover is folded, tap the screen anywhere you can type and the touch keyboard appears.
If you’re having trouble with your Type Cover, see Troubleshoot Surface Type Cover or Keyboard. Related topics Note: Closing the Type Cover turns off your Surface screen only if your Type Cover and Surface are the same size. If your Type Cover and Surface are different sizes, press the power button on your Surface when you close it to save power. Use Type Cover features Use the touchpad For Windows 10: Go to Settings > Ease of Access > Keyboard (scroll down to the Interaction section.) To adjust the settings, toggle the settings to either on or off, depending on your preferences.
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Surface Go 3 battery life: Battery life varies significantly based on usage, network and feature configuration, signal strength, settings and other factors. See aka.ms/SurfaceBatteryPerformance for details. The Surface Pro Type Cover with Fingerprint ID includes a fingerprint reader that lets you sign in to your device with Windows Hello. If you're going to use your Type Cover on a different Surface, the input language settings for that Surface will apply. The language settings are associated with the Surface device itself, not the Type Cover. Have an issue with your Type Cover?
System software and updates use significant storage space. Available storage is subject to change based on system software and updates and apps usage. 1 GB = 1 billion bytes. 1 TB = 1,000 GB. See Surface Storage for more details.Battery life varies significantly based on usage, network and feature configuration, signal strength, settings and other factors. See Surface Battery Performance for details. Pressing the fingerprint reader at the Windows sign-in screen has no response and appears not to be recognized. System software and updates use significant storage space. Available storage is subject to change based on system software and updates and apps usage. 1 GB = 1 billion bytes. 1 TB = 1,000 GB. See Surface Storage for more details. Having issues with the fingerprint reader? See Troubleshoot Surface Type Cover or Keyboard. This article also includes links to additional articles about troubleshooting Windows Hello and your Type Cover’s fingerprint reader. Add an input language to your Surface
Type Covers are available for different languages and alphabets. To see what Type Covers are available in your preferred language or alphabet, visit Microsoft Store for that region or language. For more info about touchpad taps and gestures, see Touchpad gestures for Windows. Get started with your Type Cover
If the LED lights turn on, your problem may be with Windows and not the device itself. The next step is to reset your Surface. Here's how:
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