Please tell us if you have any comments on any of the individual TSMs under the theme of Responsible Neighbourhood Management.

Fundamentally, an approach that gives these tenants an opportunity to voice their perspectives would, in the regulator’s view, align with the broad aims set out in the White Paper. On an important technical point, a TSM based on a tenant perception survey is more likely to meet minimum levels of statistical accuracy – and other methodological requirements – necessary for valid comparison across landlords. Registered providers must collect and provide information to support effective scrutiny by tenants of their landlord’s performance in managing their homes and neighbourhoodsTSMs should meet the dual aims set out in the White Paper where possible. These aims are that TSMs should provide tenants with greater transparency about their landlord’s performance and inform the regulator about how a registered provider is complying with the consumer standards Accurate Please tell us if you have any comments on any of the individual TSMs under the theme of Keeping properties in good repair.

The question used to generate this TSM must be asked as a perception survey using the following wording: Proportion of homes for which all required asbestos management surveys or re-inspections have been carried out.i. The Department for Levelling Up, Housing and Communities plans to consult on electrical safety in the social rented sector and has set up a Working Group to help inform that consultation. This work is underway but has not yet concluded. We will therefore decide on the most appropriate action to take in relation to introducing a TSM on electrical safety once this work is concluded.

The White Paper underlines the expectations that landlords treat tenants fairly and with respect. The proposed perception question would allow all surveyed tenants to give their view on whether they are treated with fairness and respect by their landlord. There are four proposed TSMs under the theme of Keeping properties in good repair (RP01 Homes that do not meet the Decent Homes Standard, RP02 Repairs completed within target timescale, TP02 Satisfaction with repairs and TP03 Satisfaction with time taken to complete most recent repair).No: I don’t agree with either option – please explain and tell us your suggestion for an alternative TSM. Given the importance of effective complaints handling to tenants, and following the draft TSMs in the White Paper, the proposed TSMs include tenant satisfaction with landlord complaints handling. We recognise that tenants may wish to see TSM data reported at levels other than the group level e.g., at a local authority or neighbourhood level. The proposals do not prevent registered providers also providing tenants with TSM data at a level that is appropriate to the needs of their organisation and their tenants. Relevant homes How satisfied or dissatisfied are you with the time taken to complete your most recent repair after you reported it?’