They were pretty durable and didn’t visibly deteriorate throughout their entire period of use, although from my personal experience, they weren’t the comfiest of boots. I did a small hill walk and wore a new pair which had just been broke in. The eyelets snapped off on the walk and left me having to stab holes in the fabric to cobble together some form of fitting to get home. And as for customer service, well forget it. Not interested and replace, reimbursement? 😁 Get out of here. Eventually, I swapped them out for a different brand. That’s not to say, though, that you shouldn’t consider Karrimor in your search for a great pair of boots– on the contrary, my experience is just one of thousands, and Karrimor does offer great value for money.