Our automated service is available 24 hours a day, 7 days a week, Our advisers are available 8am – 8pm, seven days a week. Where flooding occurs, there is a slight chance of delays or cancellations to train and bus services If you’re still unable to access Online Banking, please call our helpdesk on 0345 602 0000(+44 1132 798 302from outside the UK) and one of our customer service agents will be able to help you. To find out more you can read the statement of responsibilities, which details what's expected of us, the lender and you the borrower. Read or search online statements with your screen-reader, if you find it difficult to read paper versions.

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A dazzling fantasy tale about a brave crew attempting to sail north to the eaves of the world, fighting snow-goblins and finding Grandfather Frost, all the while guided by the magical legend of Kalifax. The Captain wants to sail his ship, the Volantix, to the other side of the West, into spice winds and lazy islands that bloom like summer flowers. He'll have to take his crew under the rifters of the sky, past strange squeaking beasts, and through narrow icy seas. None of the sailors want to go, until Tom tells them the story of Kalifax, the magical elfin torch that burns brighter as danger gets greater, and will always keep you warm. If you're registered for Online Banking, you can report your card as lost or stolen online or on your Halifax Mobile Banking app by filling in our simple form. As one of our customers, you’ll be welcome in any of our branches where we’ll be happy to help you with all your day-to-day banking. At Halifax, we're also putting in Talking ATMs as we replace older cash machines. With a Talking ATM you can plug in your headphones and listen to instructions to help you do your banking. And if you plug in your headphones first of all, you’ll hear a message that guides you to the card slot and PIN pad.

There is a small chance that homes and businesses could be flooded, causing damage to some buildings Sometimes the transaction might be an earmark added by a retailer to your account When you make a debit card transaction, the money is earmarked in your account. Once the amount you’ve spent leaves your account, we’ll remove the earmark .

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You'll find cash machines outside most of our branches. You can use them any time of day or night for: Reported after 5pm on Friday, or on Saturday or Sunday - your card details will be available the following Tuesday. Yes. As this account pays a variable rate of interest it can change over time. We’ll always let you know of any planned changes to the rate. Our account conditions (PDF, 210KB) explain when and how we do this. For example, we might review the interest rate if the Bank of England base rate changes.Lines are open Monday to Friday, 9am - 5.30pm. (For use by customers with hearing impairments only) If you still have trouble, please call our helpdesk on 0345 602 0000(+44 1132 798 302from outside the UK). Did you know you can do your everyday banking at your local Post Office? That might be good if it saves you a trip into town, or has better access for getting in and out. At the Post Office you can: If you're paying in cash and cheques at the same time, you must use separate paying-in slips for each element. You will also need a cheque deposit envelope for the cheques. Important information