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The final troubleshooting task is to try the mouse somewhere else. If it worked fine and suddenly stopped working and nothing else has fixed it, it could be a hardware issue. The best way to test that theory is to use a different computer. This task is left until last as you will likely have to install the driver on the other computer and then remove it again once complete. While it doesn’t take long, it is a bit of a hassle. Using a unifying receiver has the advantage of allowing you to control many devices from a single USB connection. This is very useful in places of business. Not An Expensive Solution Therefore, even though the manufacturer provides you with a new receiver, your mouse may not work with it.
Of course, the source of the problem can always be something you don’t expect. But using a logical progression to pinpoint it can help save you some time along the way. Interference Issues A wireless mouse is typically made up of a couple of components. The mouse itself which will contain a battery and a wireless adapter, usually USB. The mouse sends signals to the adapter which forwards it to Windows to follow the command. It is a simple setup that works well most of the time. Without the USB receiver, you can’t use a wireless mouse. Your PC or laptop will exhibit a notification when it detects the device and installs the necessary driver software. After connecting the receiver and installing the driver, your wireless mouse connects to the transmitting signal and works as a regular mouse with great ease of movement. Physical barriers are another significant source of interference. Walls, metal surfaces, and other impediments can keep the signal from reaching your computer. If you have a large metal desk that you keep the computer under, that metal might be the reason why the mouse isn’t connecting to the computer. USB receivers for a wireless mouse are so small that they’re easy to lose if you remove them and store them somewhere else.
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You can also try the wireless mouse on another computer to see whether it works or is broken. Common Problems with Wireless Mice Brands A Wireless mouse is a little more complex than a standard mouse that plugs into the computer. Since they require a wireless connection, they’re prone to interference and USB dongle problems. To determine whether interference is the source of your wireless mouse woes, try to eliminate as many of them as possible. If your device does not have Bluetooth, you will need to use a dongle. It’s also common for manufacturers to include a Bluetooth dongle if their customers’ devices don’t have built-in Bluetooth support.
If your wireless mouse still refuses to work after the method above, it’s likely that you’re using the wrong or outdated driver altogether.Even if the connection is made, specific problems might prevent it from holding the connection. On top of that, issues with the mouse itself can keep it from working even if the wireless connection is stable. How to Fix Wireless Mouse not Working
Plug in your mouse's receiver. The receiver should fit into one of your computer's USB ports. You can typically find USB ports, which are thin, rectangular slots, on the sides of laptops and on the front of desktops' CPU boxes. Unifying receivers use a technology that seamlessly connects multiple wireless peripherals like a mouse and keyboard to one system. The most popular unifying connector is by Logitech, which uses the company’s own Logitech Unifying Software to connect and manage the devices. Consider updating your wireless devices to a unifying device as it simplifies and streamlines the process of controlling your devices. How Does a Wireless Mouse Work
If your mouse isn’t appearing in the Device Manager at all, it might not be connected to the computer. Every device Windows detects should be accessible there. Mouse Settings in Windows If you haven't used the mouse in several months, consider replacing the batteries even if they were new when you inserted them.
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