We are committed to providing the best quality care in a friendly, pleasant and professional environment. If you would like help and support making your complaint, including help writing your letter, you can contact advocacy support. From 1 July 2023, complaints for primary care services (GP) should be shared with the Staffordshire and Stoke-on-Trent ICB Complaints team, using the details provided in the next section: How do I make a complaint? The role of the Parliamentary and Health Service Ombudsman is to make final decisions on complaints that have not been resolved by the NHS, operating fairly and without taking sides. PALS can help with questions about the ICB itself or about any of the health services commissioned in local hospitals or your community.

We may need to collect personal information from you so that we can provide the best possible service. If you do not feel able to raise your concerns directly with the staff on the ward or department where you are receiving treatment, or you do not know who to speak to, you can contact PALS. If you are unhappy with our services, or the care you have received, please let us know so that we can try to put things right. If you, or someone on your behalf, has questions or is unhappy with the care you receive, we ask that in the first instance, you talk directly to the staff involved in your treatment and care.We are committed to ensuring that we deliver high quality, safe, effective, patient-focused care through the services we provide. We have lots of different styles, sparkly fabrics to make your pet carrier the only home your pet will ever need. You should raise your complaint as soon as possible, but in any case, within 12 months of you becoming aware that a problem has occurred. The Patient Advice and Liaison Service (or PALS) is a free, informal, confidential help and advice service for patients, carers and their families. Using PALS does not mean it excludes you from makinga formal complaint if you remain unhappy or have further concerns.

They can help you put your complaint in writing and attend meetings with you, but they do not investigate complaints. Established in 1981, Aurora World is a global leader in plush toys and high-quality gift products, and a respected leader in the character and content industry. We appreciate this is not always possible and where this period has passed, we would still like you to speak with us. We also appreciate that those using our services have different needs and we want to make sure you do not face any barriers when raising a complaint. If you are unhappy with your NHS care or treatment, or how you were dealt with, you have the right to make a complaint.The complaints team will always consider whether there is a way to resolve your complaint quickly and informally. Often, questions, problems, and concerns can be addressed straight away, and we want you to feel confident about raising any issues or concerns to enable us to put things right and ensure you have confidence in the care that you are receiving. If you are unhappy with NHS services or treatment that you have received, or if you have been affected by the actions or decisions of an NHS organisation then you can raise a complaint. We may need to collect personal information from you to help provide the best possible service, but we will not share your details with anyone without your consent.