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At this point, if it still doesn’t work, we've determined that it's not just user error causing the problem. There is a real issue with powering the laptop; now it's simply a matter of figuring out where the problem may be. That begins with eliminating where it isn't. Bransten, Lisa; Don Clark (May 19, 1998). "PC Makers, Despite the Microsoft Suit, Aren't Clamoring to Control the Screen". The Wall Street Journal. Dow Jones & Company: B7 – via ProQuest. In some cases, you may find a device with two USB-C ports: one that can be used for charging or data transfer, and one that is only designated for data transfer. If you run into a non-charging issue, make sure you are connected to the correct USB-C port. You may even be able to see a little icon on the side that indicates which port is meant for charging. Einstein, David (October 6, 1995). "Where Success Is by Design". San Francisco Chronicle: B1 – via ProQuest. a b Reily, Edward D. (2003). Milestones in Computer Science and Information Technology. Greenwood Press. p.195. ISBN 9781573565219– via Google Books.
While we generally recommend using the charger that came with the computer (or one that was made by the same company as your laptop), sometimes third-party USB-C chargers are necessary. If this is the case, try to use one that’s been certified by the USB-IF. If your laptop doesn't have a visible battery compartment on the bottom, it may be built into the laptop (like most Macs are), and you'll either have to open it up yourself or take it to a repair specialist to test the battery.
2. Check the Cable
Patton, Carole (December 7, 1987). "A New Golden Oldie Sells Its PCs with Nostalgia". InfoWorld. IDG Publications. 9 (49): 39 – via Google Books. Baker, Sharon M. (May 27, 1994). "Major Computer Maker Buys Ark Interface Software Firm". Puget Sound Business Journal. American City Business Journals. 15 (2): 4 – via ProQuest. Staff writer (November 21, 1996). "Compaq settles probe into used computer sales". Pantagraph. Chronicle Publishing Company: C3 – via ProQuest.
Mac users can open System Preferences > Energy Saver, then review your preferences. Mac settings are adjusted with a slider, letting you select the amount of time the computer can sit idle until it goes to sleep. If the interval is too short, you might suspect battery issues when settings are the true culprit.
1. Are You Actually Plugged In?
There are numerous ways to take care of your battery, but between the wall outlet and your computer there are also several things that can fail. Some are easy to fix yourself with a software tweak or a new battery, but other problems may require a visit to a repair shop, or even a full-blown system replacement.
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