Bush Doctors

Product Information

For further information please visit: http://www.hammersmithfulhamccg.nhs.uk/news,-publications-policies/news/2018/04/data-protection-laws-are-changing.aspx ... Nursing staff had lead roles in chronic disease management and patients at risk of hospital admission were identified as a priority.

The percentage of patients with asthma, on the register (516 patients), who have had an asthma review in the preceding 12 months that includes an assessment of asthma control was 72% which was comparable to the national average of 76% (practice exception reporting 2%; national 8%). Dear Patients Routine appointments can be booked up to 1 month in advance online or via p hone. Urgent queries can only be made by phone.Currently patients arriving up to 20minutes late for their appointment are still being seen, however this greatly impacts the running time of the clinics and patients who have arrive on time for their appointments. Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment. Patients said they were able to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.

The practice provided simple and complex wound services which included a daily walk-in dressing clinic. Functionality status of the Practice system for enabling the use of online Patient Record Access Services for 'online patients' to view their Detailed Coded Care Record

Appointments were available outside of school hours and the premises were suitable for children and babies. There were baby changing and breast feeding facilities available. The practice was responsive to the needs of older people, and offered home visits, double routine appointments and urgent appointments for those with enhanced needs.

Ensure that all staff members receive an annual appraisal and support to develop in their role. The practice must also ensure that clinical team members have opportunities for formal supervision. Staff dealt with patients with kindness and respect and involved them in decisions about their care. The practice delivers primary care services to a patient population of about 12,150 people living in the Shepherd’s Bush area through a General Medical Services (GMS) contract (a contract between NHS England and general practices for delivering general medical services). The practice is located in the North West London Clinical Commissioning Group area. The practice provides a range of services including childhood immunisations, chronic disease management, smoking cessation, sexual health, cervical smears and travel advice and immunisations. Total number of appointment scheduling or cancelling transactions using an Online Patient Transaction Service within the reporting month

Health and Wellbeing

The practice must ensure that informed consent is documented before undertaking minor surgical procedures. Monitor performance of the Quality and Outcome Framework (QOF) indicator relating to the cervical screening programme to ensure improved patient engagement and outcomes are in line with local and national averages. The practice is open between 8am to 6.30pm Monday to Friday with telephone lines opening from 8am to 12.30pm and 1.30pm to 6pm. The practice offers a range of appointment types including book on the day, telephone consultations; advance appointments and the ‘e-consult’ service which provides a response the next working day when patients submit an online form. The practice population is in the third most deprived decile in England. People living in more deprived areas tend to have greater need for health services. The practice has a much larger than average proportion of young adults on its patient list, particularly in the age ranges 25-29 and 30-34, and is ethnically diverse.